The best way to set up your Smartphone (iPhone, Android or Blackberry) is to:

1. Access your smartphone’s web browser.
2. Go to app.gotrackinc.com
3. Log in to the site with your user ID (email address) and password.
4. Save this page to your “Home Screen”

Note:  Make sure your browser is set to accept cookies and that JavaScript is enabled.

Each Smartphone may be a little bit different in how you perform this procedure, but you will end up with a GoTrack icon on your homescreen that will now take you to our application at the press of the button.

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Every 24 hours after the GoTrack EZ unit has been plugged in you will notice the Heartbeat log in the Detailed Activity Report to let you know the unit is on and reporting.

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Yes. Think of each unit like a cellular phone. Each unit needs to have either a three month, six month or one year plan. Our bundled one year and two year plans are the best values.

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Your data plan starts when your unit ships. We almost always ship your unit the day you order it. If you order after hours it will ship the next business day. Since our customers want the unit to be active when they receive it, we ship the units fully active and ready to plug in. If you really want your unit but you don't want it active immediately, order a unit without a data package and call us at 1-800-772-2885 when you are ready to activate your data plan.

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We guarantee 6 months of vehicle information will always be stored on our servers. You may always download and save information on your computer and keep it forever.

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Yes. Our smallest customer has one vehicle...and we have a whole lot of that size customers. Our largest customer has over 1800 vehicles in their fleet. We have designed our application to be very user friendly no matter how many vehicles you have.

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Yes. We will set up the main user as the administrator. That person will be able to assign as many user ID's and passwords as they would like. All users assigned by the administrator can log in and track vehicles at the same time.

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"GPS Lock" means that the GoTrack EZ unit has successfully received the minimum number of satellite signals to give an accurate location to our servers.

This message is ONLY sent to you when the unit is initially powered up (i.e. first plugged in). If you are receiving this message more than upon initial installation of the unit, then it is being unplugged and plugged back in, or your vehicle battery is being disconnected or the vehicle battery went dead.

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Yes, we have agreements with carriers in Canada and Mexico as well as the U.S. Please contact our sales department at 800-772-2885 in order to get a quote on rates for international service.

GoTrack GPS tracking devices all use the existing wireless infrastructure to transmit location data from the vehicle back to our secure server network.

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Yes.  We report the vehicles location once an hour when the vehicle is off.   We also have a 24 hour "heartbeat" feature that shows up in a report to verify that your unit is working.

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The GoTrack unit allows you to keep tabs on your vehicle(s). At this time and in the foreseeable future, we know that it is perfectly legal for you to track the vehicles that you own. You are responsible for adhering to all applicable laws that pertain to your actions. We will not give advice on how to use our equipment in any manner that we believe may not be legal or ethical. With that being said, we do protect your privacy. At no time do we release customer information for any reason other than to the extent necessary to complete your order (i.e. credit card processing). (See privacy policy in the shopping cart section of the website.)

When you ask if there is a serial number that can identify you the answer is of course yes. That is how we know which device to set up for your account. Do we give this information out to just anyone? No.

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The dimensions of the unit are approximately 2" x 1" x 1.5". We also have a 3-wire unit that can be installed anywhere under the dash and an OBD-II "Y" cable that keeps your OBD-II port available for service access. Call us at 1-800-772-2885 for more information.

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Yes, we can provide that through a GeoRSS feed. Please contact our technical service group at 1-800-772-2885 and they can get you set up.

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No, data cannot be deleted from the GoTrack system by the user. All data is securely stored on our servers for a minimum of six months.

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Our reports will give you the start and stop along with mileage of all of your trips. This information is guaranteed to be stored on our servers for at least six months. You may at any time, within the six months, download this information or print out a hard copy and keep it forever.

The IRS requires that you keep the origin(start), destination(stop), mileage and purpose of your trip. GoTrack provides the first three and you must add the purpose in order to have an IRS compliant record of a business trip mileage report per IRS publication 463 (http://www.irs.gov/pub/irs-pdf/p463.pdf).

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Every new GoTrack user is initially set up as the account administrator. You then simply select the "Users" tab on the top right of the application window and then click "Add new user". Fill in the requested information for your new user and then click "add" at the bottom.

If you have changed your original password that we assigned to you then you may need to contact technical service to have your administrator status restored.

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Yes. However, hybrid vehicles require us to load a special firmware in our GoTrack EZ units. Please let us know when you order if your vehicle is a hybrid. If you forget to tell us when you order, just call us after you receive your unit and you have plugged it into your car and we will do a firmware upgrade over the air.

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No problem. We have a three-wire GoTrack EZ unit that does everything exactly the same as the GoTrack EZ OBD-II unit. It also is the same price. The only difference is that the three wires (12VDC, Ground, Ignition) must be connected to the appropriate wires in your vehicle. Our tech support group will be happy to assist you with this installation or we also have a nationwide network of independent professional installers that will be happy to come to your location and install your GoTrack EZ three-wire units.

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Yes. There are three ways this can be accomplished.

First, the OBD-II port is often mounted under the dash on the driver's side of the vehicle with two small screws that hold the bracket in place. Remove the two mounting bracket screws, plug the GoTrack EZ unit into the OBD-II port and then "zip-tie" the connector up under the dash so that it cannot be seen.

Remember, the GoTrack EZ unit has three small LED lights that will be visible at night. To be completely covert, cover these up with a strip of black electrical tape.

The second way is to order our "Y" cable which allows you to do the same method as above, but now you get to put a fully functional OBD-II port back where the original port was.

The third way to covertly install the GoTrack EZ unit is to request one of our three-wire units. These units are just the same as the OBD-II units but use individual wires (12VDC, Ground, Ignition) instead of the OBD-II connector. They can be installed in various locations and they also are used for over-the-road trucking or any vehicles (heavy equipment, buses, commercial vehicles, etc.) that don't have the OBD-II port. The price is the same as the GoTrack EZ OBD-II unit.

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On all passenger vehicles 1996 and newer the OBD-II port is located within 2 feet of the steering column.  It is typically under the dashboard on the driver's side.

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The OBD-II port is on every passenger vehicle in the United States manufactured since 1996. OBD stands for On-Board-Diagnostics and the Roman numeral II signifies that this is the second version of the diagnostics system. Some manufactures installed OBD ports prior to 1996 but those may not be compatible with the GoTrack EZ OBD-II units. In that case you may need to use our GoTrack EZ 3-wire unit that requires connecting 3 wires to the vehicle (12VDC, Ground, Ignition).

The OBD-II port is typically located below the dash on the drivers side of the vehicle.

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Make sure the vehicle is outside when you plug the GoTrack EZ unit in. Once you notice the green and blue lights blinking you should see your vehicle on the map within about 5 minutes.

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We keep GoTrack EZ units in stock and in almost all cases we can ship the same day you order. We ask that you place your order before 3 p.m. Central Time if possible. If its an emergency, let us know and we can usually ship until 5 p.m. Central Time. Our standard shipping is UPS ground and we are centrally located in the US thus making almost all shipments 2-3 days. Overnight shipping is available on our checkout page

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